Web Accessibility Statement

This website is run by :

NYES Digital

For more information or support with Accessibility please use the following :

Using this website

We want as many people as possible to be able to use this website. For example, you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 400% without loss of content or functionality
• Navigate most of the website using a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet provides advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• Some embedded third-party content (such as Google Maps) may not be fully accessible, If you need help please use our Contact Form

• ### List any issues people should be aware of

What to do if you cannot access parts of this website

If you need information on this website in a different format, such as:

• Accessible PDF
• Large print
• Easy read
• Audio recording
• Braille

Please contact us using our Contact Form.

We will consider your request and respond as soon as possible.

If you cannot view the map on our contact page, please use our Contact Form for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, please use our Contact Form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

If you are not satisfied with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops. If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Please use our Contact Form to arrange support.

Technical information about this website’s accessibility

[customer name] is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

### This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

### This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

### This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

• Some third-party components (such as maps) do not meet accessibility requirements

#Problems

#What are we doing to fix

Disproportionate burden

###

Content that’s not within the scope of the accessibility regulations

PDFS and other documents

• PDFs or other documents published before 23 September 2018 may not be fully accessible

 for example, they may not be structured so they’re accessible to a screen reader.

For example, we have PDFs with information on how users can access our services, and forms published as Word documents

Live Video

• Live video streams do not include captions

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Any new PDFs or documents we publish will aim to meet accessibility standards.

How we tested this website

This website was last tested on [date]. The test was carried out by NYES Digital

We selected pages for testing by:

• Testing the homepage as a representative, feature-rich template
• Testing pages where we use third-party plugins and contact forms
• Testing a random selection of content pages

What we’re doing to improve accessibility

We are continuously working to improve accessibility and will address issues identified through testing and user feedback.

Preparation of this accessibility statement

This statement was prepared on [date].

It was last updated on [date].

Translation statement

Popular web browsers include the option to translate web pages by default when they detect that the website language is different to the language installed on the computer, tablet or smartphone. When browsers do not offer to automatically translate, plug-ins are often available to help you do this :

• Google Chrome and Microsoft Edge can translate pages automatically
• Safari and Firefox support translation via extensions